INTRODUCTION

When you choose Bookvey, you entrust us with your valuable data. We take that responsibility seriously and are committed to honoring your trust. This begins with helping you understand our privacy policies in a clear and transparent manner.

This policy explains how Bookvey collects, stores, and safeguards the information from our website and mobile app. It also outlines how we gather, use, and share data to deliver exceptional services.

DATA COLLECTION AND USAGE

This policy applies to all users of Bookvey services worldwide, whether you’re using our app, website, or other services. It describes how Bookvey and its partners collect and use personal information to provide a seamless experience.

Who does this policy apply to?

  • Service Providers: Independent contractors or companies offering services through Bookvey.

  • Users: Customers requesting services via Bookvey.

This policy also applies to individuals submitting data to Bookvey to use our services or whose data we process in connection with our offerings. Our practices comply with the laws of the regions where we operate. If you have questions about our practices in your area, feel free to contact us.

DATA CONTROLLER

Information We Collect

Bookvey collects information to provide personalized and secure services. This includes:

  1. Data You Provide:

    • Service Provider Profile: Information such as name, email, gender, date of birth, mobile number, location, device details, government-issued IDs, driving license details, and photographs. This data is primarily for background verification to ensure service quality.

    • User Profile: Details like name, email, gender, date of birth, mobile number, address, profile picture, and banking information. Gender and date of birth help us customize services—like enabling women to provide or receive services exclusively from other women for added comfort and safety.

  2. Data Created When You Use Our Services:

    • Location Information: Based on GPS, IP addresses, or Wi-Fi data. Users can opt out of sharing location details, but this might limit certain app functionalities, such as automatic pickup location detection.

    • Service Information: Details about the services you request or provide, including order specifics, timestamps, and charges.

    • Usage Information: Data on app interactions, features accessed, crash reports, and system activity. This may involve cookies or similar technologies to improve user experience.

    • Communications Data: Information about calls or messages exchanged via the app to ensure efficient service delivery and address user concerns.

  3. Information from Other Sources:

    • Feedback, referrals, and data from third-party platforms like payment processors or social media integrations.

    • Publicly available information and data from marketing service providers.

HOW WE USE PERSONAL DATA

Bookvey utilizes personal data to make our services user-friendly, secure, and efficient. Here’s how we use your information:

  • Safety & Security: Verifying user identities, detecting unsafe behaviors, and preventing unauthorized access.

  • Enhanced Support: Addressing user queries and concerns promptly.

  • Research & Development: Improving our services based on user demographics and feedback.

  • In-App Communication: Facilitating direct communication between users and service providers.

  • Marketing & Notifications: Sending updates about new features, promotions, and important policy changes. Marketing communications are sent only with user consent.

  • Legal Compliance: Addressing claims, disputes, and regulatory requirements.

COOKIES AND THIRD-PARTY TECHNOLOGIES

Bookvey uses cookies and similar technologies to:

  • Authenticate users.

  • Save preferences and settings.

  • Measure advertising effectiveness.

  • Analyze site traffic and user behavior.

We may also work with partners to deliver personalized ads and track their performance. You can manage cookie preferences via your device or browser settings.

CHOICE AND TRANSPARENCY

Bookvey empowers users to control their data through:

  • Privacy Settings: Manage location sharing, notifications, and contact preferences directly in the app.

  • Device Permissions: Enable or disable features like location tracking through your device settings.

  • Marketing Opt-Outs: Choose whether to receive promotional messages.

PRIVACY SETTINGS

  • Location Information: Enable location services for smoother pickups and navigation. If disabled, you may need to manually enter addresses.

  • Notifications: Manage updates related to discounts, service changes, or account status. Essential notifications cannot be disabled, but you can choose how to receive them.

At Bookvey, your privacy is our priority. By adhering to these policies, we strive to create a safe, transparent, and enjoyable experience for all users.